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Director of Culture (Roy UT)

April 06, 2013 - April 10, 2013
Location:Roy, UT
Salary Range:Base Salary: $40,000 Plus Bonuses
Benefits:Vision, Dental, Health, EAP. VAP. Tuition Reimbursement
Employment Type:Full Time
Department:Roy UT
Description:Focus Services is a high-volume call center with a focus on oversight, analysis, and profit. Focus Services is seeking a natural leader for its Director of Culture role. This candidate must be able to inspire, motivate, and train employees, while creating an efficient, performance-based culture in the office. Business to consumer experience highly preferred.

The Director of Culture is a new position that reports directly to the VP of HR. The Director will have responsibility for designing, implementing and managing innovative human resources initiatives that attract, develop, engage, support and retain a satisfied, high-performing staff in a culture of continuous learning and improvement.

This individual must excel at turning employees with potential and motivation into goal setters and goal achievers through metrics, measurable outcomes, mentoring, and close monitoring of both our call center teams and our customers' satisfaction. We are looking for a team player with experience, a strong work ethic, passion for the field, and a drive to make a difference for both within company and for our customers.
Duties:Core job tasks and requirements include, but are not limited to, the responsibilities listed below. This position allows for communication, vision, and consideration in regards to additional projects, goals, employee incentives, and coaching strategies as suggested by the Director of Culture to best develop our team and to galvanize our company to constantly improve and evolve.

Position Details & Responsibilities:

• Support Focus principles and values;
• Plan and execute holiday events and culture activities;
• Design and distribution of company signage;
• Leverage Achieve development program;
• Development of employee benefits packages;
• Client relations/site visit preparations;
• Contact center site improvements;
• Humanitarian efforts;
• Leadership development;
• Implementation of employee focus groups;
• Execution of Mountaintop leadership retreat;
• Internal communications with a focus on people and cultural issues.

The Director will work with senior leadership to foster a strong, unified enterprise characterized by a culture of collegiality and cross-functional teamwork - a culture that provides opportunities for constructive input from all employees, rewards innovative thinking and approaches, and is comfortable with change. The Director will be responsible for internal communications that promote the desired culture.

While the position is intentionally designed to have a targeted focus on people, the Director will work closely with the operational areas of Focus to advise on compensation and benefit strategies, workplace policies, and compliance with laws and regulations.

The Director will participate as a member of Focus’ leadership team and is expected to contribute to the discourse about Focus’ work, with special insights about how decisions about the work affect Focus staff.

*This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by immediate Supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Qualifications:Required Education, Systems, Experience, and Specific Job Related Skills

•Education: Bachelor's degree or equivalent years of related experience required. Master’s degree preferred.

•Systems: Advanced skill set in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)

•Advanced skill set in Adobe Photoshop and Adobe Illustrator

•Experience: Minimum 7 years of responsible call center experience required

•Must have some experience and understanding of marketing and sales programs and functions

•Project management skills and ability to manage people and teams with multiple functions on various levels in the organization required

•Previous experience in human relations and employee engagement

•Interpersonal skills a must for presentation to internal and external customers

•Must have ethical behavior and willingness to adhere to Focus’ mission Statement

•Strong team spirit

•Must be willing to uphold the company's culture


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